My return policy is as follows:
- Returned items must be unused and include all original accessories/parts.
- Within 30 days of delivery, items may be returned if they arrive damaged, defective, or if you just aren’t happy with it initially.
- If you find an item to be either damaged or defective upon arrival, you will need to contact me via email at ed (at) edstnt.com or by calling (877) 564-5058 to work out a return for said piece.
- Once I have received the damaged or defective piece I will inspect it for such, once identified we can work out sending you a replacement or issuing you a refund.
- I repeat, returns for refund or replacement can only be made if the Woodscents, stem or dugout is unused upon me receiving the returned item(s), do not try to clean the piece and send it back, if I find that it has been used no refund will be issued at all!
If you need to return an item, please fill out the Return form.